18 Month Home Warranty owns and operates this web site, www.18mhw.com  (“Web Site”). 18 Month Home Warranty recognizes and respects the importance of maintaining the privacy of our customers, registered account holders (“Members”) and users, and has established this Privacy  Policy as a result. The purpose of this Privacy Policy is to inform you of: the personal information we may collect from you when you visit our Web Site, respond to our emails, place orders via mail or fax, or otherwise contact us via telephone, email, fax or mail.

Note: You must be 18 years or older to use, subscribe or register as a member of www.18mhw.com. The Web Site is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children under the age of 13. If 18 Month Home Warranty becomes aware that a child under 13 has provided personally identifiable information, we will take reasonable steps to remove such information and terminate the respective account.

Why do we gather information?

www.18mhw.com gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide you with an enhanced and more personalized shopping experience.

What information do we gather?

We collect information through our Web Site, emails, mail, fax, and telephone, including when you:

  • place an order,
  • participate in our blogs, surveys, contests, sweepstakes, promotions, content submissions, requests for suggestions, and membership registrations, and
  • engage in other activities, services, products and resources we make accessible to our customers, members or users.

Depending on how you interact with us, we collect some or all of the following types of information:

  • your name, address, telephone number, email address,
  • billing information (credit/debit card number, expiration date, alternate or additional billing information and billing address),
  • products purchased
  • any promotion or gift card code and related information, and
  • other information you provide to us.

Information you provide may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send orders. Other Members do not have the right to view and edit your Address Book entries. Upon completing a purchase with 18 Month Home Warranty, a customer is automatically opted in for e-mails. To opt out, please e-mail: unsubscribe@18mhw.com.

When you use the Ratings & Reviews or the Question & Answer services you will become a registered user (if you aren’t already one) and any personal information you submit will become part of your profile, as maintained by 18 Month Home Warranty.

How we use “Cookies” and “Action Tags”

A “cookie” is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of www.18mhw.com Web Site, such as the cart, may not function properly.

Our Web Site also uses a common web technology to anonymously track purchase, usage and other web activity information. This technology may be used to provide data to third parties for tracking purposes. However, our Web Site does not currently use tags to collect or transfer personal information.

How we use the information we collect

We use information we collect to communicate with you, to process your orders, to provide you with an enhanced and more personalized shopping experience, to inform you and of offers and discounts from www.18mhw.com, and to enable you to receive credits for purchases under loyalty or buying programs which you have joined. We may engage email and other service providers in connection with the foregoing, and you consent to having the information we collect transferred to them for that purpose. Our service providers have agreed to treat such information in a manner consistent with this Privacy Policy.

Without your consent, we do not make your email addresses, available to “third parties” (as that term is defined and limited below). We do not share your email address without your consent. In addition, you may instruct that other personal information about you to us not be shared with third parties by following the instructions in How to Limit the Use of Personal Information, below.

Our Affiliates, subcontractors, service providers and agents, and any successors or assignees to our business (if we ever sell, lease, license or assign some or all of our business), are not considered to be third parties under this Privacy Policy. We may provide your information to our Affiliates for use in connection with their businesses, including sending you offers and promotions. However, in connection with information collected under this Privacy Policy, they are required to comply with this Privacy Policy. “Affiliates” are persons or entities directly or indirectly controlling, controlled by, or under common control with www.18mhw.com

We may combine information we receive from you via our Web Site, emails, mail, fax, and telephone with information from our Affiliates and third parties. We use the combined information to enhance and personalize your shopping experience with us and to communicate with you in accordance with this Privacy Policy.

We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the Web Site, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates.

Please note that all information (including personal information) that you reveal or post on one of our public forums such as a blog, discussion group, folder, survey, contest, sweepstakes, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us (and third parties) without restriction or your permission. Information you give out or post on our public forums is disclosed at your own risk.

18 Month Home Warranty may also transfer any and all information it collects for the Web Site (including personal information, registration data, e-mail addresses, purchase histories, traffic data and information from public forums) to any successor to all or substantially all of its business or assets related to the Web Site.

Consent to Transfer and Submission

www.18mhw.com is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using the Web Site or otherwise providing us with information, you hereby consent to this transfer.

Although personal information collected by us through the Web Site, emails, mail, fax, and telephone is used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.

Security and Passwords

If you place an order on our Web Site, we encrypt the credit/debit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the Web Site is viewed using Internet Explorer®, Chrome®, Firefox®, and Safari® browsers. However, no transmission of data over the Internet or any other network can be guaranteed to be 100 percent secure. Although we make reasonable efforts to safeguard personal information once we receive it (including by complying with all Payment Card Industry (PCI) security requirements), we cannot guarantee the security of information we receive.

Portions of the Web Site (such as our Member registration) may require registration and log-in processes in which you will select a user ID and password (collectively, the “Password”). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Web Site (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts. Passwords are encrypted and cannot be decrypted by 18 Month Home Warranty but only reset. 18 Month Home Warranty will never ask you divulge your password.

We may provide you with the ability to log into our service using a social media account, such as Facebook Connect. We do not control the activities of such social media services and have no control over the data they collect or their privacy practices. You should review their privacy practices before using any such social media service. Even if you access our Web Site using a social media account, this Privacy Policy shall apply to your use of our service and Web Site.

By identifying yourself through a social media account, 18 Month Home Warranty may obtain additional information about your corresponding profile (to the extent permitted by the terms, conditions and functions of that social media service).

Corrections

If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to info@18mhw.com.

Members can modify and update their membership information (including name, mailing address, birth date, telephone number and email address) by accessing the password-protected “My Account” page.

Your Consent and Changes to this Policy

Subject to the above provisions, by using our Web Site, you consent to the terms of this Privacy Policy. We may change our Privacy Policy from time to time as new features or services are added, suggestions from our customers are incorporated or other changes are made.

The date on which the current Privacy Policy took effect is listed at the top of the Privacy Policy.

By using www.18mhw.com after such changes take effect, you agree to be legally bound and to abide by the revised Privacy Policy.

Your Comments

If you have feedback concerning this policy, please send your comments and questions to info@18mhw.com or by writing us at:

18 Month Home Warranty Customer Service Department

P.O. Box 95088
South Jordan, Utah  84095